Shipping and delivery
This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms:
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING DELIVERY OPTIONS?
In-Store Pickup
In-store pickup is available for All purchases. Pickups are available Whenever they have their own means of transport
.
Shipping Fees
We offer shipping at the following rates:
| Shipping Method | Shipping Fee |
|---|
| Flat rate | 1000 |
All times and dates given for delivery of the products are given in good faith but are estimates only.
Please note that the delivery fees is dependant on the size of Goods.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If your delivery is delayed, we will call you to reschedule or inform you on when your delivery will arrive.
Deliveries are done between 1 to 7 days.
We offer same day delivery for Items that do not require customisation. However under some circumstances it may extend to 7 days depending on the delivery schedule and unforeseeable circumstances.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://jumbofurniture.co.ke/terms-and-conditions/.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: sales@furniturecitadelkenya.com
- Tel : +254 702 693 621